Tickets are subject to the following terms and conditions, together with all other statements or directives shown on the ticket.

Cancellation

In the event of Eden Court cancelling or postponing a performance, any refunds will be made to the original purchaser via the same method that was used for payment. Cash and cheque payments will be refunded by bacs transfer. 

We will contact you in the event of any changes to your booking. Please ensure that we have your current contact details. Any tickets purchased through a third party (e.g. Ticketmaster) cannot be refunded or exchanged through Eden Court. Please refer back to your selling agent.

Terms of sale

Tickets are sold as non-refundable and non-transferable. 

Admission restrictions

We reserve the right to refuse admission or to eject customers in reasonable circumstances and may on occasion have to conduct security searches to ensure the safety of customers.

No refunds will be offered to customers who are refused entry or rejected in such circumstances.

Latecomers will only be admitted into the autitorium at a suitable break in the performance and at the discretion of the duty manager. 

Only food and drink purchased on the premises may be consumed. 

No cameras or video or audio recording equipment are permitted on the premises without the express permission of the Event Promoter and Eden Court.

By buying a ticket, you are consenting to photography or video recording of your image for promotional purposes.

Booking fees

Booking fees are included in the ticket price and are as follows (except classes)

£1.00 for tickets under £10

£1.50 for tickets £10.00 - £19.99

£2.50 for tickets £20.00 and over.

Development levy

Most theatre events at Eden Court have a £1.50 development levy included in the ticket price. 100% of the money raised from the development levy will be re-invested in Eden Court.

Please note Eden Court tickets are sold by Eden Court Highlands (trading as Eden Court) a company registered in Scotland (company number SC63216) and a charity registered with the Office of the Scottish Charity Regulator (registered number SC008237).

Vouchers

• Vouchers can be redeemed online, by phone or in person
• Can be redeemed in full or in stages
• To redeem, you will need both the voucher number and redemption codes
• The voucher cannot be exchanged for a cash alternative
• Vouchers cannot be used in the restaurant or café